I am a service designer who connects people, processes, & systems together. By conducting research and facilitating workshops with key partners, I help create an understanding of a current or an ideal future experience. While research frameworks depend on a project’s unique needs, these insights are often communicated in user personas, archetypes, journey maps, service blueprints, infographics, or a bespoke framework. With identified opportunities, my strength in visualizing designs helps bring concepts to life & transition into implementation for both digital & physical products. Project experience ranges across industries from healthcare, retail, enterprise services, eyewear, utilities, and more.

I am currently a Sr. Service Designer at Designit

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Contact at jeffreybrowna@gmail.com
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